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How bit1111 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running and your payments moving — whether you fund through bKash, Nagad or Rocket.

Account data protectedbKash, Nagad, Rocket payment data handled separatelyNo data sold to third partiesYou can request your data any timeBangladesh-accessible support for privacy queries
bit1111 How bit1111 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see what data we hold on your account, ask us to correct something, or request deletion of your records, our support team is the right starting point. You can contact us through live chat from inside your account, by email, or through the help centre. We aim to respond to data access requests within a reasonable period and will confirm receipt when your message comes through.

Live Chat Open your account dashboard and start a live chat session. Identify your request as a privacy query so it goes to the right team straight away.
Email Support Send your data request or privacy concern to our support email. Include your registered mobile number so we can match the request to your account securely.
Help Centre The help centre has a dedicated privacy section where you can submit a formal data request form. Responses are sent to your registered contact address on file.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to all data transmitted between your device and our servers. Account passwords are hashed — we cannot read them ourselves, and our support team will never ask you for your password. Cookie controls are available in your browser settings, and session cookies are cleared when you log out. If you fund via bKash, Nagad or Rocket, those transaction references are stored in a restricted database separate from your general account profile.

Encryption in Transit All data moving between your device and bit1111 servers is encrypted. This includes account login, payment references from bKash or Nagad, and session activity.
Cookie Management We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage or clear cookies through your browser settings at any time.
Data Retention Policy We keep your account data for as long as your account is active and for any period required by applicable rules in eligible regions. Closed accounts are archived, not deleted immediately.
Payment Data Separation Rocket, Nagad and bKash transaction data sits in a restricted partition. It is accessed only for payment matching, withdrawal verification and dispute resolution — not for marketing.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how we handle your data. If your question is not here, reach our support team through live chat or email and we will give you a direct answer.

We collect your name, mobile number, and account credentials on registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference to match payments to your account.

We do not sell or share your personal data with advertisers. Data is shared only with payment processors like bKash or Nagad to complete transactions, and with any parties required by law in eligible regions.

Send a data access request through live chat or email, with your registered mobile number. We will confirm what account data we hold and provide a summary within a reasonable period.

You can request deletion. We will remove data that is not required for legal or regulatory record-keeping in your eligible region. Mandatory records linked to past transactions may be retained for the required period.

Yes. We store only the transaction reference and wallet identifier needed to match your payment — not your PIN or full banking credentials. Payment data is held in a restricted database separate from your main account profile.

This policy covers data we collect through bit1111. However, the rights available to you and the rules that apply depend on your local law and the eligible region from which you access the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.